What is an Ombudsman?
"Ombudsman" is a Swedish word meaning citizen representative or advocate. The primary responsibility of Queen Anne’s County Ombudsman is to help resolve school based or system wide concerns from parents and the community
What does QACPS Ombudsman do?
STEP NUMBER ONE...
The first step is to contact the person who is closest to the issue. For example, if you have a concern about something that happened in your child’s classroom we suggest that you contact the teacher directly. You can do this either by email or by phone. This is the best first step and hopefully you will be able to have your concerns resolved to your satisfaction at this level. Many problems are merely a result of a miscommunication or a misunderstanding between the school and the home. So if you and the person closest to the concern are able to discuss the matter than usually between both parties the problem can be resolved. We hope that you remember that even though you may be upset about the situation it is important to be respectful and work towards a solution. More often than communicating with then person closest to the problem will result in a satisfactory solution for both parties.
There are occasions however when you and the person closest to the situation are not able to resolve the issue.
STEP NUMBER TWO...
What is the next step in the process?
If you do not feel as though your concerns have been addressed by the person closest to the issue, the next step is to contact the principal. This communication can be by email or by telephone. If you explain the your concerns to the principal in a calm and respectful manner, he/she can fully understand the problem. The principal may suggest a meeting at the school to try to resolve the issue. This meeting may involve the person closest to the concern in order to fully resolve the situation.
STEP NUMBER THREE...
If after the first two steps in the process were not able to resolve your concerns, the next step is to call or email the ombudsman. Have all your facts and information ready. The Ombudsman will listen to all of your concerns regarding the issue and try to help you find a resolution.
HOW TO COMPLAIN SO PEOPLE WILL LISTEN
(Office of Education Ombudsman-State of Washington)